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A company can only function efficiently if its day-today operations are aligned with the overall business goals. Operational management is concerned with how the company performs its tasks, while strategic management establishes goals for the long-term. Professionals from a variety of fields need to know the distinction between these two types of management.
The management of an operation requires a number of skills, such as communication, project planning and decision-making. Depending on the job it could also require some degree of technical expertise and knowledge of information management.
Operational management involves the process of planning and executing a company’s daily workflow, which typically includes a variety of departments, such as finance, production and information technology. It includes setting priorities, making decisions based on the business goals, and aligning all of these aspects to support overall company objectives. This usually involves deciding how to allocate resources such as staff, materials and equipment.
One of the most important tasks is to ensure that the business’s workflow is in line with the needs of clients and is cost-effective. It also involves establishing quality control, monitoring progress and altering strategies as needed. This usually involves an analysis of the current and potential operating environment, such as changing regulations or customer needs.
Other tasks could involve the use of Business Process Automation (BPA) the tool that automates and streamlines routine tasks and procedures to increase efficiency. Communication with other departments, such as sales and marketing are also crucial. This typically requires effective communication skills, including active listening and the ability to read non-verbal signals. It could also mean fostering a culture of teamwork and collaboration between employees of different backgrounds and backgrounds.